Excellent practice from Heathrow Airport

Aaron Stewart (photo from Huff Post)

One of the millions of passengers that Heathrow Airport deal with every year includes Aaron Stewart. This young man finds travelling very stressful, as his dual conditions of severe autism and OCD mean he struggles with change and anything that is unfamiliar. Usually this would make flying from one of the world’s busiest airports impossible.

But Heathrow staff have put in place a system which means that every single time Aaron flies with them the experience is identical. This includes meeting the same airport staff, leaving from the same gate, and getting the same seats every single time he flies. Aaron regularly travels to Boston in USA where he attends school, and his mother says that without Heathrow’s sensitive approach he would be unable to even get onto the ‘plane.

We hear a lot of bad press about how disabled people are treated when travelling, and it’s great to hear that such a busy airport is prepared to put the time and effort in to ensuring that Aaron has as stress-free an experience as possible when he flies. Kudos to Heathrow!

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