NHS England are working to develop and implement a set of guidelines leading to an Information Standard for accessible information. This is important, and it will mean that patients, carers, families, service users and other stakeholders will be able to receive information from the NHS in a format they can understand.
Quite rightly, this process is being informed by those who will be affected by it, and there is a consultation process, encouraging as many appropriate people to get involved as possible. An Advisory Group has been set up to oversee the consultation process.
The consultation is looking for the views of people with a wide range of impairments – people with visual and/or hearing impairments, people with learning difficulties, and any other patient/service user/carer with barriers to communication. They are hoping to identify the current barriers people face when trying to communicate with a health care organisation, and examples of good practice to overcome those barriers.
The survey itself is available in a number of different formats – word, video (with signing) and easy read. If you require Braille, or any other format, you can request this as well.
The closing date for the consultation is 21st February 2014.
For more information, or if you would like to be involved in the consultation process and have your say, please click here.
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