Best Practice Case Studies: E.ON (3)

This is the third example of best practice from Evenbreak client, E.ON. These case studies illustrate the importance of working with each employee as an individual. Having a “two ticks” symbol, or stating that you are an “equal opportunities employer” is not enough by itself – candidates need to be confident that the employer will give them the support they need in order to thrive and give of their best. Disabilities come in many forms, many of them invisible, but just as debilitating. However, with the right suport and.or equipment disabled people can be easily as productive as their non-disabled colleagues (sometimes more so!)


Customer services specialist Ashley, who has been working for E.ON for the last five years, admits that seeing other colleagues being able to do the job without specialist support had made her too scared to ask for help for her severe dyslexia – even though she could see that they didn’t realize the effect dyslexia has. 

After a dyslexia awareness initiative at E.ON, Ashley’s manager put her in touch with the Dyslexia Association.  Ashley says “From that point on my life changed.  I found that I had dyslexia that was so bad it prevented me from being able to read properly. I had no idea it was so severe. I had never been told that dyslexia was hereditary or that my father had a severe case.  Once I knew the company provided support I had the confidence to call the Dyslexia Association and they suggested one of their literacy courses for dyslexic adults.  My tutor Karen tailored the work to meet my needs and as a result I went from a struggling grade two agent to the top collector in my area and reached a grade four within a year.”

“The course taught me how to learn by using colours to see and help me remember things, as memory for me is a problem. I now have four certificates for IT use, two for adult literacy and I was voted employee of the month in the aged debt area.”

“I have coloured glasses, a flat screen monitor and regular shift patterns. Having a routine is important for me as it helps me to be organised and avoid stress. Being prone to stress is partly related to my dyslexia. I still have some problems – it takes me a lot longer than everyone else to write letters – but my manager and colleagues have been very supportive and I get there in the end” says Ashley.


Another great example of how with the right support, performance can be significantly improved. Ashley went from struggling in a low grade role to becoming a top performer in a much higher role – and all because the employer made it easy for her to ask for the support she required. Good one, E.ON!



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