The words accessibility and workplace usually bring one image to mind: A visibly disabled person, in a wheelchair, trying to access a building. Ramps. Lifts. Revolving doors. For many disabled people, just getting to a venue takes careful planning. But accessibility comes in many forms. And can impact upon many conditions.
I went to a meet a new client in the centre of Birmingham last week. I knew I might have problems sleeping the night before. I knew I’d be nervous. I knew it would be a challenge. But it didn’t occur to me to troubleshoot potential obstacles before going. Not in enough detail.
I checked the train times in advance. I checked the address in advance. I bought tickets in advance. I picked my clothes in advance. Small things that can help manage anxiety.
But on the day, it was scorching hot. I’d only had a couple of hours sleep. 15 minutes from station to venue wasn’t enough time for me to find the place easily. I got lost. I panicked. I got hotter. Birmingham seemed very, very, busy and the buildings very, very, tall.
Anxiety can affect basic functioning…
Everyone looked too busy to stop and ask for directions. And the buildings weren’t clearly marked. Google maps kept kicking me out of walking directions and decided to stick me in a car instead. I stopped people and asked for help but three people later, I was still lost. I rang the receptionist and asked for directions but had to be transferred to another receptionist first. It got later. I panicked a bit more. I didn’t understand the directions. And I didn’t want to be late. Anxiety was clouding comprehension.
The client rang and asked if all was well. I admitted I was lost and rather stressed. She was calm and kind and directed me into the building. I was two minutes away! But in my panic, I hadn’t remembered the first line of the address and had walked past the building numerous times.
Mental health conditions can take something very simple and make it incredibly hard. Memory, concentration, breathing, the ability to control your body temperature. All are affected. I am an able-bodied person and I can physically travel anywhere very easily. Except I can’t. Sometimes, if the week has held many stressors, the mental obstacles are hard to overcome.
When I approached the building it was huge, glass, with a revolving door. No clear signposting. There was a security guard rather than the reception desk I expected. When I arrived at the reception there were multiple instructions about how to get through security barriers and how to programme the lift. People to interact with. More challenges.
What can help?
But then, I got out of the lift and everything changed. The client met me at the second reception point, so I didn’t have to be directed again. She asked me if I’d like a comfort break first. I welcomed the opportunity to run cold water on my wrists to calm myself down. She led me to an office, offered me water and from the very first second I met her, to the very last second when I left, did everything she could to make me comfortable and at ease.
We had a successful meeting and she gave me clear directions back to the station. I got home easily with not one issue. On my return, I realised that I have a disability. Internal and external factors affect how well I function. The client, in turn, had reflected upon the corporate environment that she felt so comfortable in. She asked me how could she have made my visit easier? In truth, she absolutely did make it easier. Had I been greeted with a less aware, less professional, or less compassionate person, the outcome could have been very different.
Next week I’ll be writing about how to make your workplace more accessible to those with a mental health condition.
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